Terms and Conditions
Effective Date: [2024-2025]
Welcome to Nyanam Fish! By accessing or using our website (nyanamfish.com) and services, you agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, please discontinue use of our services.
1. Introduction
Nyanam Fish operates this website and provides products and services subject to the terms, conditions, and policies stated herein. These terms apply to all users, including browsers, vendors, customers, and merchants.
2. Eligibility
To use our services, you must be at least 18 years of age or have the consent of a legal guardian. By placing an order, you confirm that you meet these requirements.
3. Products and Services
3.1 Product Descriptions:
We aim to provide accurate descriptions of all our products. However, slight variations in size, color, or appearance may occur due to the nature of fresh seafood.
3.2 Availability:
Products are subject to availability. In the event a product is unavailable after an order is placed, we will notify you promptly and offer an alternative or a refund.
4. Orders and Payments
4.1 Order Process:
- Orders can be placed via our website.
- All orders are subject to acceptance. We reserve the right to refuse or cancel orders for any reason.
4.2 Payment Terms:
- Payments must be made in full at the time of placing the order.
- Accepted payment methods include (m-pesa, credit cards, mobile money,).
- All transactions are secure and encrypted.
4.3 Cancellation Policy:
Orders can be canceled within 24 hours of placement. Once processing begins, cancellations are not permitted.
5. Delivery and Shipping
5.1 Delivery Areas and Timelines:
- We deliver to all locations in Nairobi and Surrounding.
- Standard delivery times: Weekly or fortnightly as per your selected schedule.
5.2 Delivery Fees:
Delivery charges vary based on location and order size and will be displayed during checkout.
5.3 Delayed or Failed Deliveries:
We are not responsible for delays caused by circumstances beyond our control (e.g., weather, strikes).
6. Returns and Refunds
6.1 Returns Policy:
Due to the perishable nature of our products, returns are not accepted.
6.2 Refunds:
Refunds will only be issued for:
- Products delivered in unacceptable condition (e.g., spoiled or damaged).
- Non-delivery of products.
Refund requests must be submitted within 24 hours of delivery with photo evidence.
7. User Responsibilities
- Users must ensure that all provided information (e.g., delivery address, contact details) is accurate and up-to-date.
- Users agree not to misuse the website, including engaging in fraudulent activities or violating intellectual property rights.
8. Limitation of Liability
Nyanam Fish is not liable for:
- Indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
- Customer mishandling of products (e.g., improper storage or cooking).
9. Privacy and Data Protection
We respect your privacy and handle your personal data according to our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the policy.
10. Intellectual Property
All content on the website, including text, images, logos, and designs, is the property of Nyanam Fish. Unauthorized reproduction or use of our content is prohibited.
11. Governing Law
These terms are governed by the laws of Kenya. Any disputes shall be resolved exclusively in the courts of Kenya.
12. Amendments to Terms
We reserve the right to update these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.
13. Contact Us
If you have questions or concerns regarding these terms, please contact us:
- Email: info@nyanam-fish.com
- Phone: +254 733 675 460 | +254 777 997 173
- Address: Nairobi, Kenya
